Politique d'expédition

Thank you for visiting hello@outdoor-creation.com. Here are the shipping and delivery terms for end users:

Estimated Delivery Time
We now have our own warehouse in California, when the product you ordered is in stock, then the delivery time will be 5-10 days if your consignee address is within the US. If the address is out-of-US, then you’ll get the pergola in 2-3 month upon ordering.
If the pergola you order is out of stock, normally the lead time will be 1-2 months, then plus related delivery time according to different consignee addresses, which will be the total time you can receive it.

Shipping Methods
We offer various shipping methods depending on your location and the products you order. These methods may include standard shipping, expedited shipping, or express shipping. The available options will be presented to you during the checkout process.
The logistic will contact you before deliver the pergola to your house.

Shipping Destinations
We currently ship to most countries worldwide. However, please note that certain restrictions may apply based on local regulations and shipping carrier limitations. If you encounter any issues while placing an order, please contact our customer support for assistance.

Shipping Costs
The shipping cost will vary based on the shipping method selected, the weight and dimensions of the package, and the destination. The shipping cost will be calculated and displayed to you during the checkout process, allowing you to review and confirm the total cost before making the payment.

Customs and Duties
Depending on your location and the destination country, your order may be subject to customs duties, taxes, or other import fees. These additional charges are the responsibility of the recipient and may be collected upon delivery. We recommend checking with your local customs office for more information on potential charges.

Tracking Information
For consignee address in the US, you can track the delivery with the logistic tracking number. Regarding these consignee addresses are not in America, you can get your delivery status by contacting customer care via email or telephone.

Packing Status During Delivery
A pergola system basically will be packed into 4-8 cartons that varies from different models. We’ll pack those spare parts into categories with clear spare part list and manual book.

Force Majeure
While we strive to ensure timely and accurate deliveries, unforeseen circumstances such as weather conditions, customs delays, or logistical challenges may occasionally cause delays. If you encounter any issues with your delivery, please contact our customer support, and we will do our best to assist you.

Delivery Issues
You need to sign for your items if everything is okay. Please be attention that a signature means acceptance.Any damages must be reported to us within 7 days from the day of your receiving.
UMBRENTIC Ltd. must be advised of any problems including damages, faults, incorrect product, missing parts, and unsuitability, within that period.
For more details of troubleshot when receive products, please view the Troubleshoot part of FAQ.

Please note that these shipping and delivery terms may be subject to change. For the most up-to-date information, we recommend reviewing the specific shipping and delivery policies provided during the checkout process or contacting our customer support team directly.

If you have any further questions or require clarification, feel free to reach out to us. We're here to help!