Politique de remboursement

We want to ensure your satisfaction with our products when you make a purchase from our online store. To that end, we have established the following refund policy for online purchases:

Eligibility for Refunds
We offer refunds for products purchased directly from our online store. A full refund shall be given in the even of damaged or faulty product whereby a replacement is not available. UMBRENTIC Ltd reserves the right to provide a like-for-like replacement product if available.

To be eligible for a refund, the following conditions must be met：
Please note that all items must be checked within 7 days of home delivery. UMBRENTIC Ltd must be advised of any problems including faults, damafes, non-conforming, missing parts, within that period. The request for refund of the product must be unused, in its original condition, and in the original packaging. Any included accessories, manuals, or promotional items must be returned with the product.

Refund Process
To initiate a refund, please contact our customer support team with your order details and reason for the refund. We may require additional information or documentation to process your request. Once your refund request is approved, we will provide you with instructions for returning the product.

Return Shipping
You will be responsible for the return shipping costs unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping method to ensure that the returned product reaches us safely. Please retain the shipping receipt as proof of return.

Refund Methods
Refunds will be issued using the original payment method used for the purchase. If the original payment method is no longer available or feasible, we may arrange an alternative refund method.

Refund Timing
Once we receive the returned product and verify its condition, we will process the refund. The timing of the refund may vary depending on your financial institution or payment processor. Please allow up to 7-14 business days for the refund to be reflected in your account.

Non-Refundable Items
Certain items are non-refundable, including:
Normal wear and tear, including fading, scratches, or minor cosmetic damage;
Damage caused by improper installation, misuse, neglect, or accidents;
Modifications or alterations made to the pergola without prior authorization;
Damage caused by severe weather conditions, acts of nature, or other external factors beyond our control;
Products are beyond warranty covrage and period;
Gift cards or vouchers;
Personalized or custom-made products.

Damaged or Defective Products
If you receive a damaged or defective product, please notify us immediately. We may require photographic evidence or other documentation to assess the damage or defect. We will work with you to resolve the issue promptly, which may include providing a replacement or arranging for repairs.

Exchange Policy
If you wish to exchange a product for a different size, color, or model, please contact our customer support team. Exchanges are subject to product availability and the terms outlined in our refund policy.