Frequently Asked Questions
We now have our own warehouse in California, when the product you ordered is in stock, then the delivery time will be 5-10 days if your consignee address is within the US. If the address is out-of-US, then you’ll get the pergola within 2 months at the latest after ordering. When you purchase a product, please pay attention to the time marked on the shopping from selector. You can also contact our customer service for details.
Yes. We offer a wide range of accessories, such as private panel, pull-down screen, decoration panel and so on, so you can create your distinctive Umbrentic Pergola.
A pergola system basically will be packed into 4-8 cartons that varies from different models. We’ll pack those spare parts into categories with clear spare part list and manual book.
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